Tropiholic.com - Buy Tropical and Hawaiian Clothing Online

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Exchange / Returns
Our Policy.
 
Sunny Greetings!
We appreciate our customers! At Tropiholic we want your shopping experience to be easy and carefree. Just like in the Islands!
If you are not completely satisfied with your purchase you may return it. (Some basic exclusions apply. See notes below.)

All returning customers qualify for an automatic site-wide discount of 5% plus Free Shipping for orders containing clothing! Other items require min. order of $75 for free shipping. Simply Log-in and enter Coupon Code: 5off at check-out.

Please read our simple Exchange, Returns Policy and Notes below.

Need help? Just give us a call! Our friendly staff would love to answer any questions you may have.


Exchange Instructions.
  *If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask ; )

1. Place a new order on the website / enter code 5off at checkout. (If you are not in a hurry simply ship your item back to us with enclosed Packing Slip / Invoice form and we will handle the details.)
2. Fill out the exchange information on the Invoice / Packing Slip included in your pkg. Circle the item/s for exchange.
3. Mail item(s) for exchange with completed Invoice / Packing Slip. (We suggest you insure your pkg. as we are not responsible lost pkgs.)
4. Upon receipt of your exchange, we will credit your account within 2- 4 business days for the product purchase amount - less original shipping costs on a pro-rated basis.
5. If you do not want to make a new purchase at this time you may request a credit. Credits will receive a gift certificate via e-mail. You have up to 1 YEAR to use your credit.

Return Instructions
 
*If you did not see the size / item you need, please e-mail or call us. We can usually get just about any item you may come across from our suppliers at great prices! Please ask ; )

1. Fill out the return information on the enclosed Invoice / Packing Slip. Circle the item/s for return on your Invoice.
2. Mail item(s) for return with the Invoice / Packing Slip included. We suggest you insure your pkg. (We do not offer return labels or postage at this time.)
3. Upon receipt of your return items, we will credit your account less original shipping costs. Refunds will be processed in 7-10 business days and may take 3-4 days to post to your account. Return shipping costs are non-refundable.

updated 10/25/14

Please Note:
  Items to be exchanged or returned must be received within 30 days of the date your order shipped from us. (Any items received after 30 days will receive a site credit, anything returned after 60 days will be shipped back to the customer at their expense.)

Refunds can only be issued to your original payment method or in the form of site credit.
Return shipping costs are non-refundable, except in cases where we have made an error. E-mail or call us before returning item shipped in error so we can make arrangements.
Items must be in new, unworn, unused condition with tags attached. Please neatly fold your items. Returns received balled up or shoved into packaging will be assessed a 20% restocking fee.

Refused Packages:
If a package is refused you will be responsible for all shipping fees incurred by Tropiholic.


Non-refundable or Exchangeable Items
 
  • Returns received after 60 days of the original order shipment date.
  • Returns received in damaged or worn condition, or without tags attached.
  • Hair flowers.
  • All items listed in Party Supply Section.
  • Jewelry that has their quality tabs removed.
  • Shoes and Sandals in worn condition with tags removed.
  • Bulk Orders. (Exchanges can be made for minimal items in the order. Contact us.) *Bulk orders are defined as orders with 10 or more similar items.